Ready, Set…wait!
Well, it’s been an interesting weekend to say the least.
In order to get ready for the first phase of beta testing we’ve been busy reviewing the troubleshooting software and ticketing procedures, including a systematic way and structured way to name the incidents.
We’ve come up with a system based on alphanumeric prefixes, random middle numbers, and alphanumeric suffixes. That will be explained in the initial instruction sets we send out for review.
We’ll be starting out by developing some “mock” errors in order to first test the beta testers knowledge of the reporting procedures, including the incident-report naming convention we’ve decided on.
One thing that should make it easier is that the programmers have put in drop-down menus for the first and last parts of the incident signifiers.
Tags: beta testing, incident reporting, robocrush, troubleshooting